Cancellation Policy
We ask that you provide at least 24-hour notice for any appointment cancellations or if you have to change or reschedule. Failure to provide a 24-hour notice will result in a charge of 50% of the scheduled appointment, and a $50 non-refundable deposit requirement for future bookings. Additionally, if your appointment is not confirmed within 24 hours, it will be canceled, and a charge of 50% will be applied to your card on file.
Vaccination Requirement
For the well-being of all our furry guests, as well as our talented groomers, we require proof of current Rabies and Bordetella vaccinations for all pups visiting the Pawlor.
If you haven’t already uploaded proof of vaccination, please email your vaccination documents to us before your grooming appointment. It’s a simple step that goes a long way in keeping our pawlor safe and happy for everyone!
Matting Policy
We’ve all seen those tricky tangles and mats that can sometimes make our pups look more like wild beasts than pampered pets! Matting can be uncomfortable for your dog, and it’s different from the usual knots because it involves hair tangling right down to the skin. This is more common in dogs with curly, fine, or double coats.
When you arrive with your dog, we’ll discuss the best approach to handle any mats and ensure your furry friend’s comfort and safety while managing your expectations regarding the overall price and cut for your dog. Depending on the condition of your dog’s coat and the severity of its matting, we may require that you sign a release form prior to beginning your appointment.
If you’re curious about the potential effects of matting and the ways we can handle it, please download our Matting Release Form here.
Flea & Tick Policy
We’re all about keeping the Pawlor a happy, healthy place for every pup—so if we spot a flea during your dog’s visit, we’ll go ahead and give them a flea bath on the spot (and add the cost to your bill).
If we find a tick, we’ll safely remove it and do a quick check for any tag-along friends, with a small charge for the extra care. No one likes uninvited guests—especially the itchy kind!